Program Customer Service Overview

  • Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should know or be able to do by the end of a certificate or degree at Clark College.
  • After successful completion of this program, students will be able toDemonstrate broad-based understanding of concepts, skills and issues relating to underlying technology and current industry standards involving computer and information technology.
  • Install, configure, and maintain hardware and software to bring the system to an optimal operational level for the end user.
  • Diagnose, troubleshoot and repair customer hardware, software, and networking issues in a variety of environments.
  • Identify, access, and evaluate resources, and respond appropriately and professionally with written and verbal communications to colleagues and customers.
  • Maintain a professional and supportive role with colleagues and customers in regard to their computer technology needs.
  • Analyze the ethical and legal issues surrounding access to and use of technology.
  • Communications: Communicate with various audiences using a variety of methods as appropriate for a career and technical education program.
  • Human Relations: Demonstrate interpersonal/human relations skills as appropriate for a career and technical education program.
  • Computational Skills: Solve quantitative problems and interpret the solutions as appropriate for a career and technical education program.
  • Health and PE: Demonstrate progress toward healthier behaviors as appropriate for a career and technical education program.
  • Humanities: Analyze, interpret, and evaluate works and ideas in the Humanities within appropriate global and historical contexts as appropriate for a career and technical education program.
  • Social Science: Evaluate, analyze, and explain events, behaviors, and institutions using perspectives and methods in the Social Sciences as appropriate for a career and technical education program.
  • Science: Apply fundamental principles and relationships from the Natural Sciences to solve problems as appropriate for a career and technical education program.

Information from http://www.clark.edu/academics/programs/computer/index.php

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>